The handbook for managing customer satistaction

By:

Cartwright, R.|Green, G

Material type: Text

TextPublication details: New Delhi Infinity Books 2001Description: xiv, 209pISBN:

8187233-47-8

Subject(s):

Personal Satisfaction|Decision Making|Social Values

LOC classification:

HF 5415.5 .C37 2001

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY	HF 5415.5 .C37 2001 (Browse shelf(Opens below))	Available		12037

Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company.

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