The handbook for managing customer satistaction
Cartwright, R.|Green, G.
The handbook for managing customer satistaction - New Delhi Infinity Books 2001 - xiv, 209p.
Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company.
8187233-47-8
Personal Satisfaction|Decision Making|Social Values
HF 5415.5 .C37 2001
The handbook for managing customer satistaction - New Delhi Infinity Books 2001 - xiv, 209p.
Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company.
8187233-47-8
Personal Satisfaction|Decision Making|Social Values
HF 5415.5 .C37 2001