The handbook for managing customer satistaction (Record no. 1712)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00758nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220515s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8187233-47-8 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 .C37 2001 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cartwright, R.|Green, G. |
| 245 #4 - TITLE STATEMENT | |
| Title | The handbook for managing customer satistaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Infinity Books |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 209p. |
| 500 ## - GENERAL NOTE | |
| General note | Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personal Satisfaction|Decision Making|Social Values |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | 15/05/2022 | 07/14165 | HF 5415.5 .C37 2001 | 12037 | 15/05/2022 | 15/05/2022 | Book |