The handbook for managing customer satistaction
Material type:
TextPublication details: New Delhi Infinity Books 2001Description: xiv, 209pISBN: - 8187233-47-8
- HF 5415.5 .C37 2001
| Item type | Current library | Call number | Status | Date due | Barcode | |
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HF 5415.5 .C37 2001 (Browse shelf(Opens below)) | Available | 12037 |
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Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company.
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