The ultimate question: driving good profits and true growth

By:

Reichheld, F

Material type: Text

TextPublication details: Boston Havard Business School Press 2006Description: xi, 211pISBN:

1-59139-783-9

Subject(s):

Public Sector|Organization and Administration|Data Collection|Goals

LOC classification:

HD 69 .R45 2006

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY	HD 69 .R45 2006 (Browse shelf(Opens below))	Available		13097

Demonstrates the connection between good profits and bad profits and how companies can put themselves to truth growth. It quantifies the economic value for improving customer value generated by customer. Offers the connection between customer relationships and growth beginning with every decision, costs and benefits in the organization.

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The ultimate question: driving good profits and true growth

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