Assertiveness skills for professionals in health care

By:

Leebov, W

Material type: Text

TextPublication details: New York Mosby-Great performance 2003Description: 47pgISBN:

0-595-28277-6

Subject(s):

Public Health|Health care service|Customer care|Interpersonal behaviors

LOC classification:

WA 21 .L44 2003

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	AMREF TANZANIA LIBRARY	WA 21 .L44 2003 (Browse shelf(Opens below))	Available		TZ0087

Helps health care employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlights the advantages of assertiveness in contrast to aggressiveness or passivity, as provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills.

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Assertiveness skills for professionals in health care

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