Assertiveness skills for professionals in health care
Leebov, W.
Assertiveness skills for professionals in health care - New York Mosby-Great performance 2003 - 47pg.
Helps health care employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlights the advantages of assertiveness in contrast to aggressiveness or passivity, as provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills.
0-595-28277-6
Public Health|Health care service|Customer care|Interpersonal behaviors
WA 21 .L44 2003
Assertiveness skills for professionals in health care - New York Mosby-Great performance 2003 - 47pg.
Helps health care employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlights the advantages of assertiveness in contrast to aggressiveness or passivity, as provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills.
0-595-28277-6
Public Health|Health care service|Customer care|Interpersonal behaviors
WA 21 .L44 2003