Quality-centred strategic planning: a step-by-step guide
Material type:
TextPublication details: New York Quality Resources 1997Description: ix, 229pISBN: - 0-527-76308-x
- HD 30.28 .D48 1997
| Item type | Current library | Call number | Status | Date due | Barcode | |
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HD 30.28 .D48 1997 (Browse shelf(Opens below)) | Available | 10042 |
Offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.
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