Quality-centred strategic planning: a step-by-step guide
Dew, J.R
Quality-centred strategic planning: a step-by-step guide - New York Quality Resources 1997 - ix, 229p.
Offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.
0-527-76308-x
Planning Techniques|Strategic Planning|Total Quality Management
HD 30.28 .D48 1997
Quality-centred strategic planning: a step-by-step guide - New York Quality Resources 1997 - ix, 229p.
Offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.
0-527-76308-x
Planning Techniques|Strategic Planning|Total Quality Management
HD 30.28 .D48 1997