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Total quality: success through people

By: Material type: TextTextPublication details: Mumbai Jaico Publishing House 2003Description: vii, 206pISBN:
  • 81-7224-913-6
Subject(s): LOC classification:
  • Ref HF 5386 .C65 2003
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Provides practical guidance on Total Quality Management (TQM) stresses that TQM it is a human factor that is crucial in focusing in the whole organisation and customer needs. Accounts on planning, establishing, operating and improving a system of total quality management and how to overcome obstacles in maintaining understanding of statistical techniques.

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