Total quality management
Besterfield, D.
Total quality management - 3rd ed - New Jersey Pearson education Inc. 2003 - xi, 640p.
Presents sufficient theory to ensure a sound understanding of basic concepts, and provides a fundamental and comprehensive exploration of total quality management (TQM). Covers not only the principles and practices, but also the tools and techniques of TQM.
0-13-099306-9
Management|Total Quality Management|Quality
HD 62.15.T67 2003
Total quality management - 3rd ed - New Jersey Pearson education Inc. 2003 - xi, 640p.
Presents sufficient theory to ensure a sound understanding of basic concepts, and provides a fundamental and comprehensive exploration of total quality management (TQM). Covers not only the principles and practices, but also the tools and techniques of TQM.
0-13-099306-9
Management|Total Quality Management|Quality
HD 62.15.T67 2003