000			00967nam a2200169Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a978-0-13-608742-7
050			_aHD 28 .S86 2009
100			_aSummers, D.C.S.
245		0	_aQuality management: creating and sustaining organizational effectiveness
250			_a2nd ed.
260			_aUpper Saddle River _bPearson Education, Inc. _c2009
300			_axiv,574p.
500			_aExplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. It also covers lean, six sigma, ISO 9000, and supply chain management, latest areas that are critical to companies competing in today?s global environment.
650			_aLeadership|Management|Quality Control|Total Quality Management
942			_2lcc _cBK
999			_c7074 _d7074