000			00868nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a0-595-28277-6
050			_aWA 21 .L44 2003
100			_aLeebov, W.
245		0	_aAssertiveness skills for professionals in health care
260			_aNew York _bMosby-Great performance _c2003
300			_a47pg.
500			_aHelps health care employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlights the advantages of assertiveness in contrast to aggressiveness or passivity, as provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills.
650			_aPublic Health|Health care service|Customer care|Interpersonal behaviors
942			_2lcc _cBK
999			_c6617 _d6617