000			00838nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a1-59139-775-8
050			_aHD 58.8 .C64 2005
100			_aCohen, D.S
245		4	_aThe heart of change field guide:tools and tactics for leading change in your organization
260			_aBoston _bHarvard Business School Press _c2005
300			_axiv,239p.
500			_aDiscusses common errors organisations make while implementing new strategies, adding new IT systems, reorganizing, acquiring and integrating other firms or attempting to change their cultures. Argues that Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.
650			_aCommerce|Communication|Organizations
942			_2lcc _cBK
999			_c6463 _d6463