000			00715nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a0-07-138185-6
050			_aHF 5549.5 .P36 2002
100			_aPande, P.|Holpp, L.
245		0	_aWhat is six sigma?
260			_aNew York _bMacGraw-Hill _c2002
300			_aviii, 87p.
500			_aBased on extensive research, shows how companies can rigorously measure net promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Presents vivid stories from leading-edge organizations to illustrate the ideas in practice.
650			_aMarketing|Forecasting|Institutional Management Teams
942			_2lcc _cBK
999			_c6457 _d6457