000			00932nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a0-527-76308-x
050			_aHD 30.28 .D48 1997
100			_aDew, J.R
245		0	_aQuality-centred strategic planning: a step-by-step guide
260			_aNew York _bQuality Resources _c1997
300			_aix, 229p.
500			_aOffers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.
650			_aPlanning Techniques|Strategic Planning|Total Quality Management
942			_2lcc _cBK
999			_c6427 _d6427