000			01043nam a2200169Ia 4500
008			220514s9999||||xx |||||||||||||| ||und||
020			_a0-13-099924-5
050			_aTS 156.6 .S95 2000
100			_aSummers, D.C.S.
245		0	_aQuality
250			_a2nd ed
260			_aNew Jersey _bPrentice Hall _c2000
300			_ax, 654p.
500			_aDiscusses ways of improving processes through the reduction of variation by explaining quality concepts of statistical process control and applying these concepts to practical situations. The topics discussed include creating a process focus, understanding variation, process control charts, costs of quality, and the customer’s voice. The discussions emphasise the practical application of quality principles, their interpretation and understanding throughout problem solving. Each chapter contains examples and case studies based on real situations and end-of-chapter problems and case studies.
650			_aQuality Control|Total Quality Management|Planning Techniques
942			_2lcc _cBK
999			_c4686 _d4686