000			00758nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a8187233-47-8
050			_aHF 5415.5 .C37 2001
100			_aCartwright, R.|Green, G.
245		4	_aThe handbook for managing customer satistaction
260			_aNew Delhi _bInfinity Books _c2001
300			_axiv, 209p.
500			_aProvides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company.
650			_aPersonal Satisfaction|Decision Making|Social Values
942			_2lcc _cBK
999			_c1712 _d1712