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040 _aOCoLC-P
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020 _a9781000097511
_qelectronic book
020 _a100009751X
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020 _a9781003042839
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020 _a100304283X
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035 _a(OCoLC)1181845286
035 _a(OCoLC-P)1181845286
050 4 _aHD31.2
_b.D42 2021
072 7 _aBUS
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072 7 _aBUS
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072 7 _aBUS
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072 7 _aKJMB
_2bicssc
082 0 4 _a658
_223
100 1 _aDe Silva, Titus,
_eauthor.
245 1 0 _aIntegrating business management processes.
_nVolume 2,
_pSupport and assurance processes /
_cTitus De Silva.
264 1 _aNew York, NY :
_bRoutledge,
_c2021.
264 4 _c©2021
300 _a1 online resource (xl, 286 pages)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
500 _a"A Productivity Press book."
505 8 _aCover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of Figures -- List of Tables -- List of Forms -- Disclaimer -- Foreword -- Review of Integrating Business Management Processes, Volumes 1, 2 and 3 -- Preface -- Acknowledgements -- Review -- Author -- Section I: Support Processes -- 1 Document and Record Management -- 1.1 History of Document and Record Management -- 1.1.1 Early Document Management -- 1.1.2 Digital Age of Document Management -- 1.1.3 Arrival of Enterprise Document Management -- 1.2 Challenges of Document Management -- 1.3 Definitions
505 8 _a1.4 Benefits of Good Document Management -- 1.5 Features of Documents -- 1.6 Types of Business Documents -- 1.7 Life Cycle of Documents -- 1.8 Electronic Document Management (EDM) -- 1.8.1 Basic Components of EDM -- 1.9 Challenges of Record Management -- 1.10 Benefits of Good Record-Keeping -- 1.11 Features of Records -- 1.12 Types of Business Records -- 1.13 Life Cycle of a Record -- 1.14 Basic Components of Electronic Records Management Systems (ERMS) -- 1.15 Underlying EDM Technologies -- 1.16 Document Management Technologies -- 1.17 Managing Data across Data Life Cycle
505 8 _a1.18 Common Document Control Mistakes -- 1.19 Document Management Best Practices -- References -- 2 Communication -- 2.1 Introduction -- 2.2 Definitions -- 2.3 The Importance of Effective Communication -- 2.4 Factors Influencing Communication -- 2.4.1 Formal Channels of Communication -- 2.4.2 Authority Structure -- 2.4.3 Job Specialisation -- 2.4.4 Information Ownership -- 2.5 Styles of Communicators -- 2.5.1 Analytical Style of Communicator -- 2.5.2 Driver Style of Communicator -- 2.5.3 Expressive Style of Communicator -- 2.5.4 Amiable Style of Communicator -- 2.6 Communication Process
505 8 _a2.6.1 Sender -- 2.6.2 Encoding -- 2.6.3 Message -- 2.6.3.1 Verbal Communication -- 2.6.3.2 Written Communication -- 2.6.3.3 Non-verbal Communication -- 2.6.4 Communication Channels and Media -- 2.6.5 Communication in Organisations -- 2.6.5.1 Top-Down Channels -- 2.6.5.2 Bottom-Up Channels -- 2.6.5.3 Horizontal Channels -- 2.6.5.4 Informal Channels -- 2.6.5.5 External Networking -- 2.6.6 Receiver -- 2.6.6.1 Listening and Understanding -- 2.6.6.2 Active Listening -- 2.6.6.3 Perception -- 2.6.6.4 Perceptual Preferences -- 2.6.7 Decoding the Message -- 2.7 Seven C's of Communication
505 8 _a2.8 Barriers to Effective Communication -- 2.8.1 Organisational Barriers -- 2.8.2 Cultural Barriers -- 2.8.3 Physical Barriers -- 2.8.4 Semantic Barriers -- 2.8.5 Socio-Psychological Barriers -- 2.9 How to Overcome Communication Barriers -- 2.10 How to Improve the Effectiveness of Conversations -- 2.11 Communication Skills -- 2.12 Manager's Role in Communication -- 2.13 Communicating Quality, Environmental and Food Safety Issues -- 2.13.1 Internal Communication -- 2.13.1.1 Quality Issues -- 2.13.1.2 Environmental Issues -- 2.13.1.3 Food Safety Issues -- 2.13.2 External Communication -- 2.13.2.1 Quality Issues.
520 _aIntegrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.
588 _aOCLC-licensed vendor bibliographic record.
650 0 _aIndustrial management.
650 0 _aEnvironmental management.
650 7 _aBUSINESS & ECONOMICS / Leadership
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Management
_2bisacsh
856 4 0 _3Read Online
_uhttps://www.taylorfrancis.com/books/9781003042839
856 4 2 _3OCLC metadata license agreement
_uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
942 _2lcc
_cEBK
999 _c14749
_d14749