000			00963nam a2200157Ia 4500
008			220515s9999||||xx |||||||||||||| ||und||
020			_a0-02-916683-7
050			_aREF TS 156 .J87 1992
100			_aJuran, J.M.
245		0	_aJuran on quality by design: the new steps for planning quality into goods and services
260			_aNew York _bThe Free press _c1992
300			_avi, 538p.
500			_aExplains the importance of quality planning to an organisation, and presents it as a necessity for business success. Examines the process of establishing quality goods and the steps involved in quality planning with details on how customer needs can be identified with the intention to improve business activities globally. Includes practical guidance for companies using three case examples that look at service, manufacturing and support.
650			_aCommerce|Organization and Administration|Total Quality Management|Manufactured Materials
942			_2lcc _cBK
999			_c1318 _d1318