TY  - BOOK
AU  - Summers, D.C.S.
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 978-0-13-608742-7
AV  - HD 28 .S86 2009 
PY  - 2009///
CY  - Upper Saddle River
PB  - Pearson Education, Inc.
KW  - Leadership|Management|Quality Control|Total Quality Management
N1  - Explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. It also covers lean, six sigma, ISO 9000, and supply chain management, latest areas that are critical to companies competing in today?s global environment
ER  -