Summers, D.C.S. <br/><br/>
Quality management: creating and sustaining organizational effectiveness 

 - 2nd ed. 
 - Upper Saddle River  Pearson Education, Inc.  2009 
 - xiv,574p. 
<br/><br/> Explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. It also covers lean, six sigma, ISO 9000, and supply chain management, latest areas that are critical to companies competing in today?s global environment. 
<br/><br/><label>ISBN: </label>978-0-13-608742-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership|Management|Quality Control|Total Quality Management
<br/><br/><label>LC Class. No.: </label>HD 28 .S86 2009