TY  - BOOK
AU  - Leebov, W.
TI  - Assertiveness skills for professionals in health care
SN  - 0-595-28277-6
AV  - WA 21 .L44 2003 
PY  - 2003///
CY  - New York
PB  - Mosby-Great performance
KW  - Public Health|Health care service|Customer care|Interpersonal behaviors
N1  - Helps health care employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlights the advantages of assertiveness in contrast to aggressiveness or passivity, as provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills
ER  -