TY  - BOOK
AU  - Dew, J.R
TI  - Quality-centred strategic planning: a step-by-step guide
SN  - 0-527-76308-x
AV  - HD 30.28 .D48 1997 
PY  - 1997///
CY  - New York
PB  - Quality Resources
KW  - Planning Techniques|Strategic Planning|Total Quality Management
N1  - Offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process
ER  -