TY  - BOOK
AU  - Besterfield, D.
TI  - Total quality management
SN  - 0-13-099306-9
AV  - HD 62.15.T67 2003 
PY  - 2003///
CY  - New Jersey
PB  - Pearson education Inc.
KW  - Management|Total Quality Management|Quality
N1  - Presents sufficient theory to ensure a sound understanding of basic concepts, and provides a fundamental and comprehensive exploration of total quality management (TQM). Covers not only the principles and practices, but also the tools and techniques of TQM
ER  -