Bell, R.|Krivich, M.J. <br/><br/>
How to use patient satisfaction data to improve healthcare quality 

 - Wisconsin  American Society for Quality Quality Press  2000 
 - xv, 156p. 
<br/><br/> Describes ways in which patient satisfaction data can be used to elevate organisational performance, quality and financial performance. The book discusses satisfaction as a value-added component of care that is important in healthcare delivery. It analyses the process of satisfaction and its importance to the healthcare providers. Guidelines on how to measure and analyse patient satisfaction are presented along with how this information can be used to the organisations advantage. The concepts presented are reinforced by the use of examples, tables, diagrams and charts. 
<br/><br/><label>ISBN: </label>0-87389-474-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Patient Satisfaction|Health Care Quality, Access, and Evaluation|Delivery of Health Care
<br/><br/><label>LC Class. No.: </label>W 84 .B35 2000