TY  - BOOK
AU  - Oakland, J.S.
TI  - Total quality management text with cases
SN  - 0-7506-5740-5
AV  - NHTI, Maridi, South Sudan|HD 31 .O34 2003 
PY  - 2003///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total Quality Management|Leadership|Manpower|Communication
N1  - The book emphasizes that continuous cost reduction, productivity and quality improvement as a mandatory step for organisations in order to remain in business. Quality has been described as the most important competitive weapon. Total quality management as the  way of managing the future
ER  -