Oakland, J.S. <br/><br/>
Total quality management text with cases 

 - 3rd ed. 
 - Oxford  Butterworth-Heinemann  2003 
 - ix, 483p. 
 - Butterworth-Heinemann Coursebook Series .
<br/><br/> The book emphasizes that continuous cost reduction, productivity and quality improvement as a mandatory step for organisations in order to remain in business. Quality has been described as the most important competitive weapon. Total quality management as the  way of managing the future. 
<br/><br/><label>ISBN: </label>0-7506-5740-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management|Leadership|Manpower|Communication
<br/><br/><label>LC Class. No.: </label>NHTI, Maridi, South Sudan|HD 31 .O34 2003