Juran on leadership for quality: an executive handbook
- New Yok The Free press 1989
- vii, 376p.
Presents the trilogy, planning, control, and improvement and includes criteria for selecting improvement projects and mobilizing teams to carry them out. Emphasizes the role of managers in carrying out such projects and includes a variety of real world examples. Drawn on the experiences of chief executives in companies around the world to create a clear plan of action applicable to any industry, whether service or manufacturing. Gives criteria for selecting project-by-project improvements and mobilizing a team to carry them out and describes a realistic timetable of implementation and directs the formation of an ongoing quality council whose job is to launch, coordinate, and "institutionalize" annual quality improvement.