TY  - BOOK
AU  - Summers, D.C.S.
TI  - Quality
SN  - 0-13-099924-5
AV  - TS 156.6 .S95 2000 
PY  - 2000///
CY  - New Jersey
PB  - Prentice Hall
KW  - Quality Control|Total Quality Management|Planning Techniques
N1  - Discusses ways of improving processes through the reduction of variation by explaining quality concepts of statistical process control and applying these concepts to practical situations. The topics discussed include creating a process focus, understanding variation, process control charts, costs of quality, and the customer’s voice. The discussions emphasise the practical application of quality principles, their interpretation and understanding throughout problem solving. Each chapter contains examples and case studies based on real situations and end-of-chapter problems and case studies
ER  -