Mastering communication
- 3rd ed.
- New York Palgrave 1996
- xiv, 409p.
The book covers skills of speaking, writing, listening and effective reading. Provides guidance on telephoning, interviewing , meetings speaking in public, letter and report writing, visual and non-verbal communication and the use of visual aids. Contains sections on grammar and usage, checklists on spelling and commonly misused words. Includes activities, assignments, self-checks and exercises.