TY  - BOOK
ED  - Open University
TI  - Managing health services book: resource book communication
AV  - WA 540 .M3 1990 
PY  - 1990///
PB  - Open University
KW  - Health Services|Communication|Education
N1  - States that healthcare professionals around the world are experiencing pressures from patients, communities, governments, and payers to demonstrate value. Controls costs, providing high quality outcomes, assuring access and patient safety, and enhancing patient satisfaction have become leading issues
ER  -