TY - BOOK ED - The Institute of Health Services Management TI - Managing health services: book 9 managing change SN - 0 7492 4212 4 AV - WA 540 .M3 1991 PY - 1991/// CY - Milton Keynes PB - The Open University KW - Health Care|Resource Management N1 - States that healthcare professionals around the world are experiencing pressures from patients, communities, governments, and payers to demonstrate value. Controls costs, providing high quality outcomes, assuring access and patient safety, and enhancing patient satisfaction have become leading issues ER -