TY - BOOK AU - Tiwana, A. TI - The knowledge management toolkit: orchestrating IT, strategy, and knowledge platforms SN - 0-13-009224-x AV - HD 30.2 .T59 2002 PY - 2002/// CY - New Jersey PB - Prentice Hall KW - Knowledge|Management|Software|Database N1 - Introduces techniques for planning, designing, developing, deployment, and management of knowledge. Demonstrates exactly how to: identify the knowledge most crucial to your business; align business strategy. Focuses on process, and on tactics not just explicit knowledge ER -