TY - BOOK AU - Frappaolo, C. TI - Knowledge management SN - 1-84112-705-1 AV - HD 30.2 .F73 2006 PY - 2006/// CY - Southern Gate Chichester PB - capstone publishing KW - Knowledge|Management|Communication N1 - Covers key areas of knowledge management i.e. from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation. Gives examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers ER -