Ballatt, John. <br/><br/>
Intelligent kindness :  reforming the culture of healthcare / 
John Ballatt and Penelope Campling. 
 - London :  [S.l.] :  RCPsych Publications ;  Distributed in North America by Publishers Storage and Shipping Co.,  c2011. 
 - vii, 200 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781908020048 1908020040 
<br/><br/><label>LCCN: </label>2011488844 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Great Britain. National Health Service. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical personnel and patient--Great Britain.<br/>Medical personnel--Attitudes.--Great Britain<br/>Medical care--Psychological aspects.--Great Britain<br/>Medical ethics--Great Britain.<br/>Kindness.<br/>Delivery of Health Care--organization & administration--Great Britain.<br/>Attitude of Health Personnel--Great Britain.<br/>Empathy--Great Britain.<br/>Organizational Culture--Great Britain.<br/>Professional-Patient Relations--Great Britain.<br/>State Medicine--organization & administration--Great Britain.
<br/><br/><label>LC Class. No.: </label>R727.3  / .B35 2011