TY  - BOOK
AU  - Collard, R.
TI  - Total quality: success through people
SN  - 81-7224-913-6
AV  - Ref HF 5386 .C65 2003 
PY  - 2003///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Total Quality Management|Leadership|Data Collection
N1  - Provides practical guidance on Total Quality Management (TQM) stresses that TQM it is a human factor that is crucial in focusing in the whole organisation and customer needs. Accounts on planning, establishing, operating and improving a system of total quality management and  how to overcome obstacles in maintaining understanding of statistical techniques
ER  -