Collard, R. <br/><br/>
Total quality: success through people 

 - Mumbai  Jaico Publishing House  2003 
 - vii, 206p. 
<br/><br/> Provides practical guidance on Total Quality Management (TQM) stresses that TQM it is a human factor that is crucial in focusing in the whole organisation and customer needs. Accounts on planning, establishing, operating and improving a system of total quality management and  how to overcome obstacles in maintaining understanding of statistical techniques. 
<br/><br/><label>ISBN: </label>81-7224-913-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management|Leadership|Data Collection
<br/><br/><label>LC Class. No.: </label>Ref HF 5386 .C65 2003