TY  - BOOK
AU  - Mohanty, R.P.|Lakhe, R.R.
TI  - TQM in the service sector
SN  - 81-7224-953-5
AV  - Ref HD 28 .M64 2006 
PY  - 2006///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Leadership|Total Quality Management|Quality Control
N1  - Underlines the dominance of the service sector in the future global economy and explains the characteristic features and elements of a service organization. Explains the reasons for growing maturity of society with respect to education, culture and standards of living, the user expectations and demands for improved quality of service. Explores total quality management (TQM) as a means of driving quality improvement into all their activities. Outlines a framework for implementing TQM within the service sector
ER  -