Mohanty, R.P.|Lakhe, R.R. <br/><br/>
TQM in the service sector 

 - Mumbai  Jaico Publishing House  2006 
 - 598p. 
<br/><br/> Underlines the dominance of the service sector in the future global economy and explains the characteristic features and elements of a service organization. Explains the reasons for growing maturity of society with respect to education, culture and standards of living, the user expectations and demands for improved quality of service. Explores total quality management (TQM) as a means of driving quality improvement into all their activities. Outlines a framework for implementing TQM within the service sector. 
<br/><br/><label>ISBN: </label>81-7224-953-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership|Total Quality Management|Quality Control
<br/><br/><label>LC Class. No.: </label>Ref HD 28 .M64 2006