TY  - BOOK
AU  - Cartwright, R.|Green, G.
TI  - The handbook for managing customer satistaction
SN  - 8187233-47-8
AV  - HF 5415.5 .C37 2001 
PY  - 2001///
CY  - New Delhi
PB  - Infinity Books
KW  - Personal Satisfaction|Decision Making|Social Values
N1  - Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company
ER  -