Cartwright, R.|Green, G. <br/><br/>
The handbook for managing customer satistaction 

 - New Delhi  Infinity Books  2001 
 - xiv, 209p. 
<br/><br/> Provides an introduction to customer care in retail sector which is also applicable in manufacturing sector and service industry. Focuses on the importance of customer care at every level of the organization based its in-depth discussions with supervisors and managers at all levels in the company. 
<br/><br/><label>ISBN: </label>8187233-47-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Personal Satisfaction|Decision Making|Social Values
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .C37 2001