TY  - BOOK
AU  - Dicker, L.
TI  - Making conflict resolution happen: a simple and effective guide to deal with conflict at work
SN  - 81-7992-308-8
AV  - Ref HD 28 .D53 2004 
PY  - 2004///
CY  - Mumbai
PB  - Jaico Publishing
KW  - Conflict|Growth and Development|Comprehension
N1  - Deals with conflicts handling difficult situations and getting the most out of people who appear to be in difficult situation. Put through the challenge of disarming the situation that threatens productivity in the workplace and cause emotional and psychological stress. Shows how to implement systems to resolve workplace conflict in a way that leaves the participants feeling their concerned have been acknowledged
ER  -