The corporate coach: how to build a team of loyal customers and happy employees
- New York St. Martin's Press 1993
- xv, 236p.
Defines corporate teamwork and gives its significance to a company because it is associated with ensuring the satisfaction of employees thus leading to good performance and devoted customers. Presents business techniques for effective teamwork by describing the role of a customer in a company, looking at how the quality of products and services can be improved and taking time to reward team members.
0-312-09262-8
Commerce|Organization and Administration|Institutional Management Teams|Total Quality Management