Juran, J.M. <br/><br/>
Juran on quality by design: the new steps for planning quality into goods and services 

 - New York  The Free press  1992 
 - vi, 538p. 
<br/><br/> Explains the importance of quality planning to an organisation, and presents it as a necessity for business success. Examines the process of establishing quality goods and the steps involved in quality planning with details on how customer needs can be identified with the intention to improve business activities globally. Includes practical guidance for companies using three case examples that look at service, manufacturing and support. 
<br/><br/><label>ISBN: </label>0-02-916683-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce|Organization and Administration|Total Quality Management|Manufactured Materials
<br/><br/><label>LC Class. No.: </label>REF TS 156 .J87 1992