TY  - BOOK
AU  - Sallis, E.
TI  - Total quality management in education
SN  - 0-7494-3796-0
AV  - LB 2900.5 .S25 2002 
PY  - 2002///
CY  - London
PB  - Kogan Page Ltd.
KW  - Organization and Administration|Total Quality Management|Education
N1  - Provides information on the basic principles of Total Quality Management (TQM) and discusses how these can be used for the success of various modern educational programmes. Described the history and development of quality assurance and total quality. TQM is portrayed as a strategy that enables an organization to concentrate on the needs of those it is serving. The challenges experienced in introducing it to an organization and the benefits of applying it are presented
ER  -