TY  - BOOK
AU  - Mandal, S.K.
TI  - Total Quality Management: principles and practice
SN  - 81-259-1663-6
AV  - HD 60 .R3 2005 
PY  - 2005///
CY  - New Delhi
PB  - Vikas Publishing House PVT Ltd.
KW  - Total Quality Management|Statistics
N1  - Examines the ideology and process of Total Quality Management (TQM). Gives details on the importance of statistics, environmental management and ISO-9000 quality management system in relation to TQM. Discusses management levels in TQM and the nature of customer-supplier relationships. Aspects of good TQM practice that can lead to effective performance are given
ER  -