TY - BOOK AU - Ledingham, J.A.(ed.)|Bruning, S.D.(ed.) TI - Public relations as relationship management: a relational approach to the study and practice of public relations SN - 0-8058-3050-2 AV - HD 59 .L4 2000 PY - 2000/// CY - New Jersey PB - Lawrence Erlbaum Associates, Publishers KW - Public Relations|Public Policy|Research N1 - Discusses public relations and the important role it plays in managing relationships between an organization and its main publics. Relationship management is seen as giving a structure by which public relations policies can relate with organizational goals. Presents details of state-of-the-art research in relation to certain theoretical models and a longitudinal study of relationship management. Includes information on interpersonal communication and relationship building ER -