Quality management: creating and sustaining organizational effectiveness
Material type:
TextPublication details: Upper Saddle River Pearson Education, Inc. 2009Edition: 2nd edDescription: xiv,574pISBN: - 978-0-13-608742-7
- HD 28 .S86 2009
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HD 28 .S86 2009 (Browse shelf(Opens below)) | Available | 14147 |
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Explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. It also covers lean, six sigma, ISO 9000, and supply chain management, latest areas that are critical to companies competing in today?s global environment.
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