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How customers think: essential insights into the mind of the market

By: Material type: TextTextPublication details: Boston Harvard Business School Press 2003Description: xxii, 323pISBN:
  • 978-1-57851-826-5
Subject(s): LOC classification:
  • HD 28.3 .Z35 2003
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Discusses the issues that arise in marketing and states that despite the time and money spent on market research, 60% to 80% of new offerings fail. Tries to argue that the answer lies in how the mind works. Affirms that 95% of our buying decision making takes place in the subconscious mind, yet traditional marketing methods barely scratch the surface of this information gold mine. Introduces a new mindset and tools for digging deeper into what he calls the "mind of the market"--the complex interplay between consumer and marketer thinking that determines the fate of every product launch. Offers rich insights into how people really create meaning.

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